Last Updated: August 1, 2011
UpStream is committed to protecting your privacy. This Statement of Privacy applies to the UpStream website and governs data collection and usage. By using the UpStream website, you consent to the data practices described in this statement.
Collection of your Personal Information
UpStream collects personally identifiable information, such as your e-mail address, name, home and/or work address and/or telephone number. UpStream also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by UpStream. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by UpStream for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the UpStream website.
In the event that you contact us for customer support through the website, we may also request that you provide additional User Information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through UpStream public message boards or forums, this information may be collected and used by others. Note: UpStream does not read your private online communications with others.
UpStream encourages you to review the privacy statements of websites you choose to link to from UpStream so that you can understand how those websites collect, use and share your information. UpStream is not responsible for the privacy statements or other content on websites outside of the UpStream and UpStream family of websites or the use of your information by such outside websites.
Use of your Personal Information
UpStream collects and uses your personal information to operate the UpStream website and deliver the services you have requested. UpStream may also use your personally identifiable information to inform you of other products or services available from UpStream and its affiliates. UpStream may also contact you via surveys to conduct research about your opinion of current services or of potential new services.
UpStream does not sell, rent or lease its customer lists to third parties. UpStream may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, UpStream may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Such third parties are prohibited from using your personal information except to provide these services to UpStream, and they are required to maintain the confidentiality of your information.
UpStream does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
UpStream keeps track of the websites and pages you visit within UpStream, in order to determine what UpStream services are the most popular. This data is used to deliver customized content and advertising within UpStream to customers whose behavior indicates that they are interested in a particular subject area.
UpStream websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on UpStream or the site; (b) protect and defend the rights or property of UpStream (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of UpStream, or the public.
Use of Cookies
The UpStream website use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize UpStream pages, or register with UpStream site or services, a cookie helps UpStream to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same UpStream website, the information you previously provided can be retrieved, so you can easily use the UpStream features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the UpStream services or websites you visit.
If you provide UpStream with user information, you have the following rights with respect to that information:
• To review the user information that you have supplied to us
• To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
• To request that your user information not be used to contact you
• To request that your user information be removed from any solicitation list that we use
• To request that your user information be deleted from our records and
• To opt out of being solicited by this website or third parties
If you request that your user information be deleted from our records, there may be a brief delay in our processing that request, while verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the UpStream website.
To exercise any of these rights, please contact us at info@UpStreamSoftware.com.
Security of your Personal Information
No method of safeguarding information is 100% secure. UpStream uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. UpStream secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
UpStream will occasionally update this Statement of Privacy to reflect company and customer feedback. UpStream encourages you to periodically review this Statement to be informed of how UpStream is protecting your information. When such a change is made, we will update the "Last Updated" date above.
Enforcement of this Privacy Statement
If you have questions regarding this statement, you should first contact us at info@UpStreamSoftware.com. If you do not receive acknowledgement of your inquiry or we have not addressed your inquiry to your satisfaction, you should then contact us at abuse@UpStreamSoftware.com.
To Unsubscribe From UpStream
You may unsubscribe from UpStream marketing communications by clicking on the “unsubscribe” link located on the bottom of the company’s emails. Additionally, you may unsubscribe by contacting UpStream Support at 1-877-540-5910.
Contact Information
UpStream welcomes your comments regarding this Statement of Privacy. If you believe that UpStream has not adhered to this Statement, please contact UpStream at info@UpStreamSoftware.com. We will use commercially reasonable efforts to promptly determine and remedy the problem. UpStream is located at 234 Front Street, 3rd Floor, San Francisco, CA 94111. We can be reached by phone at 1-877-540-5910.